Terms & conditions

The Fineloo Libri site is operated by Fineloo Libri S.r.l., registered at Via Dante Alighieri 12, 10121 Torino (TO), Italia. You can reach us on WhatsApp at +39 011 1988 2619 or by email at hello@fineloo.com.

To place an order you must be at least 18 years old and have legal capacity to enter a cash-on-delivery contract in your country of residence.

Orders are placed via the checkout form on the site. Your request is an offer to purchase at the displayed price. The contract is formed when we reply with an email confirmation. We may refuse an order if a title is out of stock or delivery is not feasible.

All prices are in Euro and include VAT. Shipping fees are shown on the shipping page. Payment is in cash to the courier at delivery (COD). We do not collect card or online payments. The total (book price + shipping) is confirmed by email before dispatch. Return shipping costs are borne by the customer (see returns policy), except for damaged or wrong items.

As an EU consumer you benefit from a statutory legal guarantee of conformity of two (2) years from delivery under EU Directive 2019/771 and the Italian Consumer Code. You are entitled to free repair, replacement, price reduction or contract termination. This is additional to your right of withdrawal (clause 6).

We ship within 2 business days of order confirmation. Delivery times are indicative. Risk of loss passes to the customer upon delivery.

You have the right to withdraw from the contract within 30 calendar days under EU Directive 2011/83/EU. See our returns policy for the procedure.

If you are unhappy, email hello@fineloo.com. We acknowledge every complaint within 5 business days and aim to resolve it within 30 days.

All book titles, author names and cover images belong to their respective publishers and authors. We use them to sell original copies. The Fineloo Libri name, logo and site design are our property.

To the extent permitted by law, our liability is limited to the value of the affected order. Nothing here limits liability for death, personal injury by negligence, or fraud.

These terms are governed by Italian law. Mandatory consumer protections in the customer's country of residence are not affected.

EU consumers may use the European Commission's ODR platform at ec.europa.eu/consumers/odr. We always try to resolve disputes amicably — email hello@fineloo.com.