Returns & refund policy
Last updated: 2 June 2026
30-day right of withdrawal
Under EU Directive 2011/83/EU and the Italian Consumer Code, you have the right to withdraw from your purchase within 30 calendar days of delivery, without giving any reason. We offer a 30-day window that exceeds the EU statutory minimum of 14 days. Refunds for cash-on-delivery orders are sent by SEPA bank transfer to an account you provide.
How to return a book
- Contact us at hello@fineloo.com or on WhatsApp (+39 011 1988 2619) within 30 days of delivery.
- We reply with the return address and a return reference number.
- Ship the book back in its original condition (unmarked, unused). Return shipping is at the customer's expense.
- Once we receive and inspect the book, we issue a refund within 14 days by SEPA bank transfer.
Damaged or wrong items
If your book arrives damaged or is not what you ordered, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund, including the original shipping fee.
Refused delivery
You may refuse a parcel at the door. The parcel returns to us and the order is cancelled at no cost.
Exclusions
Books that show signs of use (marking, highlighting, broken spines) cannot be accepted for refund. Personalized or special-order items are not refundable.
Statutory rights
Nothing in this policy affects your statutory rights as a consumer under Italian and EU law.
Model withdrawal form (Annex I, Dir 2011/83/EU)
You may use this form to exercise your right of withdrawal — it is not mandatory, but it is the standard form required by EU law.
To: Fineloo Libri S.r.l. Via Dante Alighieri 12, 10121 Torino (TO), Italia Email: hello@fineloo.com I hereby give notice that I withdraw from my contract of sale of the following goods: — Title(s) / ISBN: _______________________________ — Ordered on: __________ Received on: __________ — Order reference: _______________________________ Name of consumer: _______________________________ Address of consumer: _______________________________ Email / phone of consumer: _______________________________ Signature (only if on paper): _______________________________ Date: __________